Utilizing Systems Intelligence to Trigger Museum-Wide Change

August 12, 2021


Yuha Jung

As I explain in my new book, Transforming Museum Management, there is a limitation to museum transformation when the internal structure and culture and the museum workers’ mental models are not changed and do not reflect the wider community they want to serve. Systems intelligence can help organizations to reach that new intelligibility, which describes a state of organization that is willing to learn and accept different ways of doing things. Systems intelligence refers to the intelligence behind an action that is taken after a careful consideration of one’s position within a complex system (Törmänen, Hämäläinen and Saarinen 2016). Someone who displays systems intelligence thinks and behaves as follows: She understands that she is a part of a system, manages her behavior in relation to the external environment, understands how other people behave and how her action affects other people’s behavior, and works with others to improve the larger environment she is part of. Systems intelligence has potential to alter one’s mental models by adjusting to the changes and effects of the larger system and thus leading to sustainable micro-behavioral changes affecting the whole system (Sasaki 2017). When museum workers embrace systems intelligence and learn together embracing various actors’ perspectives and needs within and external to the museum, truly sustainable and impactful change can happen.

If you’re interested in exploring more about these ideas and purchasing the book, use the discount code SMA05 (also below) and apply at checkout when you purchase the book here.


I am an associate professor and the director of graduate studies of Arts Administration at the University of Kentucky. I am a devoted educator and researcher who is passionate about studying museums and social and cultural justice issues around the arts and cultural organizations and teaching students about them. I primarily teach financial management 

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